FAQ

100% of our products are made in Germany.

Most orders ship within one week, then take 1-5 business days in transit before arriving at their destination. Occasionally orders experience longer processing times due to high demand, inclement weather national holidays, the pandemic or if an item is temporarily out of stock. We do not guarantee the date of delivery.

Please note the estimated shipment dates on products.
We will send you a confirmation email with tracking once your order ships.

Yes ，we need charge for the international shipping fee for your order.

We do accept returns or exchanges. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damaged or incorrect orders qualify for a complimentary replacement. The damaged / incorrect product must first be returned in its original condition before a replacement will be sent.